A.I. Ambassador

Overview

PolyU start-up Asiabots has developed a revolutionary O2O A.I. customer service solution called A.I. Ambassador. Unlike conventional robots, it focuses on conversational artificial intelligence technologies. By using self-developed engines for Automatic Speech Recognition (ASR), Natural Language Processing (NLP), and Text-to-Speech (TTS), the A.I. Ambassador features a humanoid expression and smart 'brain' to provide automatic and instantaneous customer service.

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  • A.I. Ambassador 1
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Commercialisation opportunities
Product Distribution
Problem addressed

Many corporations face challenges in their day-to-day operations, particularly the high cost of providing top-quality customer service. Valuable human resources are often expended on repetitive tasks, which can be inefficient and costly. This solution enhances operational efficiency, reducing costs while still maintaining the same level of service quality.

Innovation
  • The A.I. Ambassador's revolutionary voice interaction mode enables users to casually talk to it to request its service.
  • Creates a next-generation AI with self-developed engines for Automatic Speech Recognition (ASR), Natural Language Processing (NLP), and Text-to-Speech (TTS).
Key impact
  • The self-developed, centralised AI engine can be easily adapted for different needs. This off-the-shelf technology can be seamlessly integrated into existing systems and Internet of Things (IoT) devices. The AI's high level of intelligence ensures reliable results across a range of contexts.
Award
  • Hong Kong Smart City Smart Living Partnership Awards 2021: Outstanding Artificial Intelligence Virtual Ambassador Solution
Application
  • Can be used in any customer-facing industry, including fintech, Property Management, and public services.
The Hong Kong Polytechnic University (PolyU)

With over 80 years of proud tradition and ranking among the world’s top 100 institutions, The Hong Kong Polytechnic University (PolyU) aspires to be a leading university with world-class research and education.

PolyU is a home for educating thinkers, discoverers, innovators and communicators in delivering positive impact. We are committed to nurturing tomorrow’s leaders today, through a holistic education that provides graduates unrivaled placements to thrive in communities, industries and businesses.

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